Terms and Conditions J.Maurice

Welcome on www.shopjmaurice.com!


This version is in force from July 9th, 2015.

The use, including visiting and buying products from the site www.shopjmaurice.com, implies the acceptance of the terms and conditions that shall be detailed in the following paragraphs.

The site www.shopjmaurice.com is operated by Maurice General Line S.R.L., Limited Liability Company, registered at Bucharest Trade Register Office under no. J40/12799/2014, fiscal number 33762224, with the registered office in Romania, Bucharest, District 4, 21 Blvd. Dimitrie Cantemir, building 4, entrance C, floor 5, app. 85.

The terms “J.Maurice” or “we” refer to the owner of this site, whose name is Maurice General Line S.R.L.

The terms “you” concerns the user or the visitor of our site. The term “site” concerns our site www.shopjmaurice.com.

The access and use of www.shopjmaurice.com are regulated by the following Terms and Conditions, which we ask you to read carefully. These might be updated and modified according to the regulations in field or the internal politics of the online store, without any previous notification.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and our Privacy Policy. If you are under 16 you must let your parent or guardian know about J.Maurice's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. 

The site www.shopjmaurice.com is the official shopping site of J.Maurice brand.


1. Registration

In order to use part of the services or facilities disposed for you on this Site, you should register. In order to send an order on the Site www.shopjmaurice.com the registration is not mandatory. When you register or make an order without being registered, you shall be asked to provide real, correct, actual and full information about you.

In case of changing any registration information, we ask you to announce us immediately at the following mail address office@shopjmaurice.com or shopjmaurice@yahoo.ro.

The password provided for the account should be unique and kept safely, and you should notify J.Maurice immediately, about any breach concerning the safety or unauthorized use of your account.

Please see the Privacy Police for more information about how we use your data. 


2. Products

J.Maurice has available for sale, products that can be customized by client, depending on its preferences concerning the wanted colour and texture of the leather. We recommend the careful study of the colour, because there is a risk for the pictures to slightly influence the real colour of the leather used for manufacturing our products. 

2.1. Size. We ask you to choose the adequate size, after the careful analysis of the descriptive imagines and information. The sizes can slightly vary from one model to another. The presented dimensions are approximate. The chosen model might influence the size. The displayed sizes approximately correspond with the European size system. 

2.2. Colour. Each J.Maurice product has a detailed description about the leather colour and texture. We want to notify the client that the small imperfections are features of the natural skin manufacturing. Expressly, we want to notify you that the careful analysis of the colour is very important since it can have a visual influence on the model.


3. Price

All prices are displayed in two currencies (RON and EURO) and represent the total cost of the product. The prices do not include the delivery tax on the Romanian territory or abroad, or the possible import taxes.

The prices presented on Site are prices applied on the buying date. The presented prices cannot be modified without the previous notification, but such changes shall not affect the already confirmed orders. 


4. Order

After configuring the products based on the wished details, these can be ordered by introducing them in My Basket.

Sending an order on www.shopjmaurice.com is the equivalent of a buying offer for the products selected by you, according to the terms and conditions mentioned on site, and it gives us the right to use your personal information.

We reserve the right to accept or refuse your order.

In order to activate the service “Order”, the user should set the preferred details in Order (the delivery place, method of dispatch and payment method) in the user account and these settings shall be retained and used for each Order. These settings can be modified at any moment.  

By finishing the Order, the client guarantees that all the data provided are real and correct, and contrary, it might bear the consequences of these errors (delayed order, order sent wrongly, etc.).

J. Maurice cannot be considered liable for the information introduced wrongly, which determine delivery delays. In such context, all the transport taxes for the new dispatch of the Order shall be paid by the client.  

By finishing the Order, the client declares that agrees for a representative of J.Maurice to contact him/her by any available mean, agreed by parties (e-mail/phone) for the personal confirmation of the Order.

J.Maurice can refuse an Order following a previous notification addressed to the client, without any obligations between parties and without a party to claim damages, for the followings cases:

* incomplete or incorrect data of the client;  

* consecutive failed deliveries.

Although it took all measures for the information presented on this Site to be exact and correct, J.Maurice cannot be liable for any inaccuracies that might occur when the client fills the forms from the Site for finishing the Order. The users are liable for assessing the accuracy, filling and utility of the information provided in the available forms from the Site.

All the products manufactured by order, according to the client’s specifications. The presented products were manufactured demonstratively, and their display is only for presentation.

We shall not be liable towards you or any third party for the withdrawal of any product from the Site, even though such product was sold or not, for the elimination, display or editing of any materials or Site content, for the refusal to process a transaction or for the liquidation or cancellation of any transaction after starting the processing.

Although there are made efforts in order to assure you that all the details from our Site are correct, periodically we might discover an error in establishing our products’ prices. If we discover an error in establishing the price for a product from your Order, we shall announce you as soon as possible. We shall not have any obligation to accept or fulfil an order for a product that was promoted to an incorrect price and we take the right to cancel such order that was accepted or in progress. If you order a product that has an incorrect price, due to any reason, we shall send you an e-mail or call you in order to inform you that we have not accepted the order and/or the product from your order has been cancelled. If you already paid the products, we shall return the total amount as soon as possible, but not latter than fourteen (14) days from the notification concerning that we have not accepted the order and/or the product from your order has been cancelled. In case the products are withdrawn during transportation, we shall start the reimbursement procedure when the products are returned to us.


5. My Basket

On the section My Basket we shall have the following sub-points:

  • Summary of your Order, meaning the configured products that you want to purchase;
  • Promotional code J.Maurice- if you have an active code, use it.

Please review carefully all the personal data and details of your order before starting the next step.

The products introduced in My Basket are not reserved and can be configured / purchased by other clients.  


6. Order

After the careful verification, please step at the following phase towards the section My Order. This section contains the summary of the Order, personal data and payment method. When the Order shall be finished, the data cannot be modified and this is why we ask you to be very careful to each step and to fill the requested data.  


7. Order Confirmation

The confirmation of your Order shall be notified on e-mail, containing also the following information: in case you chose to pay in cash, the payment shall be paid to the currier; in case you chose to pay by card (online) – the order shall be certified after verifying the personal data, details of the Order and certification of the payment by PayU partner; in case you chose the payment by bank – the Order shall be certified after the verification of the personal data, details of the Order and confirmation of the payment by bank.

We can refuse to process, and therefore, to accept an order for any reason or to refuse to render a service for anyone, at any moment, to our discretion.


8. Payment

For paying the products ordered to J.Maurice you have several payment operations:

- cash upon delivery – payment to courier (only for Romania);

- online payment (using the PayU payment platform);

- by bank transfer in our account.

For cash payment upon delivery, the payment shall be made fully in RON, at the delivery, to the courier agent.

Also, the payment can be made through the payment platform PayU, using as payment method Visa card, MasterCard, bank transfer or payment by PayPal. On selecting the option for finishing the Order, you shall be directed to the payment platform, to “Log in” and you shall review the indicated amount before pushing "Pay Now". Once this transaction is finished, you shall return to J.Maurice shop. You shall confirm that your credit/ debit card that is used is yours, that you were expressly authorized by the owner of the debit /credit card to use it. All the credit / debit card owners are subjected to the validation and authorization controls by the card issuer. In case the issuer of your payment card refuses to authorize a payment to J.Maurice, we shall not be liable for any delay or non-delivery.    

We will take all the reasonable measures for our Site to be secured. All the transactions with the debit / credit card on this Site shall be processed through the PayU platform.  

Also, we shall reasonably take care, within the limits we are able to do it, to keep safe the Order and payment details, but if it is not our fault, we shall not be liable for any loss that you might suffer, in case a third party obtains the unauthorized access to any data that you disclose, when it is accessed or it ordered on the Site.

For the online payments or for bank transfers, J.Maurice is not / cannot be liable for any other additional cost paid by you, including, but without limitation, any commissions for currency exchange, applied by the bank that issued the card.


9. Invoicing

J.Maurice shall issue to you an invoice for the delivered products, your obligation being to provide us all the information necessary for the issuance of the invoice according to the laws in force.

The invoice shall be introduced in the package, along with the products ordered by you.  


10. Delivery

J.Maurice performs the deliveries on the Romanian territory, and also abroad. In Romania, the deliveries are processed through the fast courier company, with the delivery term of 24 hours.

Also, we have the possibility of the express deliveries, internationally, with the maximum delivery time of 3 (three) working days. The list of countries from the international area is the following one: Afghanistan, Central Africa, Sough Africa, Albania, Algeria, Andorra, Angola, Anguilla, Antiqua, Dutch Antilles, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameron, Canada, Capo Verde, Czech Republic, Chile, China, Tchad, Cyprus, Ivory Coast, Columbia, Comoros, Congo (Zaire), Congo (Democrat Republic), South Korea, Costa Rica, Croatia, Cuba, Denmark, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Eritrea, Estonia, Ethiopia, Russian Federation, Fiji, Philippines, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadalupe, Guam, Guatemala, Guinea, Haiti, Honduras, Hong Kong, India, Indonesia, Canary Islands, Cayman Islands, Virgin Islands, Jordan, Iraq, Iran, Ireland, Island, Israel, Italia, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxemburg, Macau, Great Britain, Malta, Maldives, Morocco, Mexico, Moldova, Monaco, Montenegro, Nepal, Nicaragua, Niger, Nigeria, Norway, New Zeeland, Netherlands, Oman, Pakistan, Panama, Papa New Guinea, Poland, Portugal, Puerto Rico, Qatar, Dominican Republic, Singapore, Slovakia, Slovenia, Spain, USA, Sudan, Sweden, Swaziland, Thailand, Tunisia, Turkey, Ukraine, Hungary, Vietnam.

10.1 Products Delivery

J.Maurice represents for us a product personalization process, based on the model / colour preference of the client, personalization process that lasts for maxim 12 (twelve) calendar days when the order is sent by client, to which it shall be added the package’s dispatch period.

The package delivery term is Monday to Friday, between 10.00-18.00 o’clock and Saturday, 9.00-13.00 o’clock.

10.2 Delivery Cost

The delivery cost on the Romanian territory is of maximum 30 RON, and the international delivery tax is notified by case, depending on the destination country. Upon the delivery of the package, the client can verify the package state, and in case it is damaged, it can refuse to sign the transport document or the invoice issued by us. After the evaluation of the package and the client signs the transport document or the invoice, acknowledges the reception in good conditions and the total delivery of the ordered products.   


11. J.Maurice Return Policy

The products manufactured by J.Maurice are made in special order regime, for each client, depending on the wanted colour and model.

Considering that the product is customized according to the client’s indications and specifications, there are applicable the provisions of art. 16 letter c) of E.G.O. 34/2014 regarding the clients’ rights within the agreements concluded with professionals, and also for the modification of other normative acts. Thus, for such products, we reserve the right to refuse the replacement of such products. According to the provisions of art. 16 letter c) of E.G.O. 34/2014, there are excepted from the right to withdraw the products manufactured according to the specifications presented or customized by you, including the cases of size non-correspondence.  

For the other products that are not manufactured based on the client’s specifications or customized for it, and also for the products with defects, the return period shall expire in fourteen (14) calendar days from the date when you received (or a third party, other than a transport agent and specified by you) in the physical possession of the last products from the Order.

In order to exercise your right of withdrawal you shall notify, in writing, the team J. Maurice – 21 Blvd. Dimitrie Cantemir, building 4, entrance C, floor 5, app. 85, District 4, Bucharest, Romania or by e-mail, to office@shopjmaurice.com or shopjmaurice@yahoo.ro.  

Any return after a period longer than 14 (fourteen) calendar days from the reception of the products is considered exceeding the term and shall be refused.

The products shall be returned / replaced only once. The repeated return requests from the same client are considered an abuse.

In order to return the product, you should send us the product to address: J.Maurice - 21 Blvd. Dimitrie Cantemir, building 4, entrance C, floor 5, app. 85, District 4, Bucharest, Romania.

You shall be responsible for paying the transport expenses, in order to return your product.

We do not guarantee that we shall receive the article returned by you.

The returned packages with the dispatch payment to the addressee (by J.Maurice), shall not be received.

The products manufactured by J.Maurice are verified before delivery, from the quality and conformity perspective.

In case of finding any major manufacture defects, you should announce us immediately and implicitly to return the products. In such case, there are 2 versions that you can chose: either the replacement of products with identical products or the reimbursement of the products’ value. Any claim concerning the existence of some manufacture defects, after a period longer than 3 (three) calendar days after the products’ reception, is late and shall not be taken into consideration anymore. However, we shall take all measures to identify a solution for your claim, finding an amiable version. The manufacture defects concern any scratched leather, broken heel, partially dislocated heel, and parts of unstuck, cracked or unsown leather. Also, as for the repeated returns, it is not accepted the repeated return due to the manufacturing defects.


When we have to deal to such situation for size error, then the product shall be replaced with another with the immediately ascending or descending number of the same model, the same colour and the same leather texture, identically with the previous product returned for size non-correspondence, and in such case the money shall not be returned. The possible problem of size non-correspondence shall be notified to use in 3 (three) calendar days after receiving the package and shall be accepted only once.

However, in certain cases, we take the right to refuse the replacement of products that do not fit in size or reimbursement of the price. According to the provisions of art. 16 letter c) of E.G.O. 34/2014, there are exempted from the withdrawal right the products manufactured based on the specifications presented by you or clearly customized, including for size non-correspondence.

The returns for inadequate size are not applicable for products from the Limited Edition category.

The returns for inadequate size are not applied for products purchased with reduced price / gift products.

We do not return products from a model category with products from another model category.

11.1. Return Conditions

The products of J.Maurice should be in the same impeccable state as upon reception. The box, labels, accessories are part of the product and should be returned in the initial state with the original package and with all the accompanying documents, including invoice.  If the delivered products were accompanied by possible gifts, upon the products’ return, you have to return also the gifts.

The products shall be tested on a fine surface (carpet) without damaging the shoe’s sole and without being worn.

The client is asked to consider that the 100% natural leather can have small imperfections or slight variations of colour and these cannot be considered defects.

The returned products that are damaged or dirty or without label cannot be accepted and sent back to client and/or the reimbursement to be refused.

All the return taxes and expenses shall be paid by client.

The returns shall be sent to the mentioned address and it is excluded the version of sending them through the Romanian Post Office (they shall not be picked up).


12. Reimbursement of the Products’ Value

Concluding the above mentioned aspects, the team of J.Maurice undertakes to return the money only in case our products present manufacturing defects, and in such case, it shall be retained the package dispatch tax, the reimbursement tax in case of cash payments, bank commissions in case of payments by bank transfer or card, so the value of products remained following the taxes’ retaining shall be returned, upon J.Maurice choice, in cash or by payment order, in the account indicated by client, in 14 (fourteen) calendar days.

After the return validation, the client can receive, at discretion, the money return, the value of products, as value coupon that shall use in term of 30 (thirty) calendar days after confirming the reception of the return by J.Maurice. After this date, the coupon shall lose its validity. 


13. Transfer of the Ownership Right

The ownership right on products shall be transferred, after products’ payment, on the delivery date at the specified delivery address, after signing the transport document or directly, of the invoice issued by us, by case.


14. Guarantee

For the sold products, J.Maurice offers the legal guarantee, according to the provisions of the Romanian Law, for each product type.  


15. Limited Liability

We do not exclude our liability for negligence or fraud from our part or our employees or our agents.

If J.Maurice breaches the Terms and Conditions, we shall be liable only for the losses considered direct losses and represent a reasonable, predictable consequence of such breach. The losses are considered predictable if, by example, there might be considered by you and J.Maurice placing your order and sending your order to J.Maurice. J.Maurice is liable within the limit of 150% from the total value of the products purchased by you.

We are not liable for indirect losses or losses that cannot be predicted, reasonable, by you and by us (e.g., profit loss or loss of an opportunity).

We are not also responsible for not complying with any of the obligations undertaken by the Terms and Conditions, when such incompliance is due to certain events that are outside our reasonable control.  


16. Copyrights

The content of the official site of J.Maurice Brand, including, by enumeration, produced models, tests, images, graphics, buttons, programs, web graphic elements, scripts or any other data, is the property of the Company Maurice General Line S.R.L.  and it is protected by the copyright law and the laws concerning the intellectual and industrial property. Their combination (site design) is the exclusive property of the Company Maurice General Line S.R.L. and it is protected by the copyright law and the laws on intellectual and industrial property. The use, without the written approval of the Company Maurice General Line S.R.L. of any of the elements similar to those presented above, shall be punished according to the laws in force.  


17. Dispute Settlement

Any possible conflicts appeared between  HYPERLINK "http://www.shopjmaurice.com" www.shopjmaurice.com and client shall be solved amiably. In case such thing is not possible, the dispute shall be addressed for settlement in the competent Romanian Law Courts.  


18. Fraud

In order to access and use certain sections of the site it might be necessary to create a personal account. Herein, you declare that you take the full liability for any and all of the activities performed through the account you open on Site and, therefore, we advise you to ensure the security of your account with a password or any other access data. In case the security of the account that you hold is compromised, you should immediately announce J.Maurice.  J.Maurice is not liable for the damages caused or that care caused to third parties of any kind, by the unauthorized use of the account.  


19. Amendments

We reserve the right to amend and review the above Terms and Conditions, without any previous notification. Your order shall be subjected to the terms and conditions valid on its confirmation date, except the cases when such amendments are requested by the laws in force.  


20. Other Issues

The people visiting www.shopjmaurice.com